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Catering & Hospitality Courses
Contact Centre Operations NVQ 2
Course Code: 2064
This course is designed for employees whose job role involves providingtechnical advice to support working procedures in a contact centre
environment involving technology.
You will learn: How to develop personal and organisational effectiveness; health and safety in I.C.T. and contact centres; customer care; interpersonal and written communication; direct selling and
customer acquisition; using I.T. systems, software and emails.
You need to be in a related work placement or employment.
You can progress onto senior roles in a related area of employment.
Entry Requirements:
You need to be in a related work placement or employment.Career Options:
You can progress onto the NVQ 3 in Contact Centre Operations.Course Starting: Monday 10 Sep 2012 - Part Time - Off Campus
Disclaimer:
This course information sheet describes courses and services offered by K College. Although great care has been taken in its compilation, it is for guidance only and does not form part of a contract with any individual and/or organisation. K College will take reasonable steps to provide courses and services in the manner described but reserves the right to modify or withdraw any courses or services. Some courses may not run if the College receives an insufficient number of enrolments. Please note that the fee and session information given above only applies to the academic year specified and is subject to change for subsequent years.
Errors and Omissions Excluded.
This course information sheet describes courses and services offered by K College. Although great care has been taken in its compilation, it is for guidance only and does not form part of a contract with any individual and/or organisation. K College will take reasonable steps to provide courses and services in the manner described but reserves the right to modify or withdraw any courses or services. Some courses may not run if the College receives an insufficient number of enrolments. Please note that the fee and session information given above only applies to the academic year specified and is subject to change for subsequent years.
Errors and Omissions Excluded.