Performance Management

Course Code: 3933

Performance management defines the act of how a business controls its resources in terms of, in this instance, its personnel. Correctly adopted and adapted it can highlight those strengths, weaknesses, opportunities and threats to the business plan and assist managers to focus resources (time, effort, energy, funding, systems, processes) into those areas where most required.

Objectives of the Course:

This course will enable delegates to develop an understanding of performance management and how it is intrinsically linked to business success, how measuring and agreeing targets and goals can improve overall attitudes and 'buy in' and what processes are needed for continuous improvement and development.

The course will explore methods to enable managers to install performance management systems and to define how they will be used and what outcomes should be expected

By the end of the course delegates will be able to:

• Understand why performance management is critical to business success
• Understand how performance management can improve the individual and team
• Identify their own performance traits and areas for improvement
• Manage under performance
• Understand the importance of coaching and mentoring within the individual and team environment

Course Content:

Session 1 - Why performance management is important at all levels of the business and its impact on individuals and teams
Session 2 - Performance management processes, goals and targets Planning, monitoring, developing, rating and rewarding
Session 3 - Methods for identifying performance issues Devising and performance management plan
Session 4 - The review cycle and the need for constant improvement and development of performance management skills

Course Starting: Monday 09 Jul 2012 - Part Time - Ashford

Course Starting: Monday 15 Oct 2012 - Part Time - Tonbridge