Interested in this course?
Find Out More
What do the levels mean?
Administration & Secretarial Courses
Introductory Management Skills
Course Code: 3983
Do you have team leaders who have great technical experience but lack management qualifications?Why not support them by placing them on our Introductory Management Skills workshops. Across five days candidates will learn about their own management style, how that impacts on others, recruitment and selection, identifying and managing poor performance, basic customer service, marketing skills and much more...
Course Content:
DAY ONE - DEVELOPING YOUR MANAGEMENT STYLE
- Understanding the different management styles
- Assessment of your management style
- When to use each style
- The importance of professional behavior within the workplace
- The importance of seeking feedback about your skills
- Personal development plan
- How do people learn
- Importance of developing your staff
- Monitoring staff performance / giving feedback / use of staff appraisal
- Dealing with poor performance
- Identifying and specifying staff requirements
- The recruitment process
- Interviewing applicants
- Ensuring fairness and equality
- Importance of decision making
- Methods of communication and barriers that inhibit communication
- Presenting information
- Facilitating effective meetings
- Importance of customer care and developing customer relationships
- Developing a culture of quality and continuous improvement in the business
- Key principles of marketing
Career Options:
Presentation SkillsProfessional Email & Letter Writing
Managing Client Relationships
Course Starting: To be confirmed - - Location - To be confirmed
Disclaimer:
This course information sheet describes courses and services offered by K College. Although great care has been taken in its compilation, it is for guidance only and does not form part of a contract with any individual and/or organisation. K College will take reasonable steps to provide courses and services in the manner described but reserves the right to modify or withdraw any courses or services. Some courses may not run if the College receives an insufficient number of enrolments. Please note that the fee and session information given above only applies to the academic year specified and is subject to change for subsequent years.
Errors and Omissions Excluded.
This course information sheet describes courses and services offered by K College. Although great care has been taken in its compilation, it is for guidance only and does not form part of a contract with any individual and/or organisation. K College will take reasonable steps to provide courses and services in the manner described but reserves the right to modify or withdraw any courses or services. Some courses may not run if the College receives an insufficient number of enrolments. Please note that the fee and session information given above only applies to the academic year specified and is subject to change for subsequent years.
Errors and Omissions Excluded.