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Administration & Secretarial Courses
Sales Skills
Course Code: 3910
The ability to sell is the life blood of all organisations. The art of persuasion, listening, understanding and closure is an all important skill to maximise revenue, and gain and retain customers. Sales skills need to be adapted to a wide variety of circumstances, customers and products. More staff are involved in 'sales' beyond the sales teams than is normally recognised with an organisation. Most staff have the ability to influence a sale and all of them 'sell' the organisation as a whole. Selling is possibly one of the oldest professions in the world and trading between different countries opened up the world.Objectives of the CourseThis one day course is designed for delegates with little or no sales experience or those for whom sales is a part of the job role. The course will introduce delegates to basic selling skills, enabling them to prepare for and conduct a sales meeting, recognise and handle basic objections and close the sale. The delegates will complete exercises and have the opportunity to practice within the workshop
By the end of the workshop participants will be able to:
- Prepare effectively for the sale
- Clearly identify customer needs/wants
- Recognise and overcome some common objections
- Close the sale
Course ContentSession 1 - What is selling?
Prepare to sell; Product knowledge
Session 2 - Features and Benefits. Who are your Customers?
Questioning and Listening Skills
Session 3 - Identify the need
Satisfy the need
Session 4 - Handling Objections
Closing the sale
Course Starting: Wednesday 11 Jul 2012 - Part Time - Tonbridge
Course Starting: Monday 10 Sep 2012 - Part Time - Ashford
Disclaimer:
This course information sheet describes courses and services offered by K College. Although great care has been taken in its compilation, it is for guidance only and does not form part of a contract with any individual and/or organisation. K College will take reasonable steps to provide courses and services in the manner described but reserves the right to modify or withdraw any courses or services. Some courses may not run if the College receives an insufficient number of enrolments. Please note that the fee and session information given above only applies to the academic year specified and is subject to change for subsequent years.
Errors and Omissions Excluded.
This course information sheet describes courses and services offered by K College. Although great care has been taken in its compilation, it is for guidance only and does not form part of a contract with any individual and/or organisation. K College will take reasonable steps to provide courses and services in the manner described but reserves the right to modify or withdraw any courses or services. Some courses may not run if the College receives an insufficient number of enrolments. Please note that the fee and session information given above only applies to the academic year specified and is subject to change for subsequent years.
Errors and Omissions Excluded.