Problem Solving

Course Code: 3956

We constantly deal with predicaments, both at home and at work, and resolve them by making a choice, judgment or coming to a conclusion. Often the problems are straightforward and within our experience, hence we can successfully apply previously tried and tested solutions. However some problems are of greater complexity, hence resolution may not be so easy, nor quick solutions advisable.

Objectives of the Course
This course will enable delegates to reflect on problems they encounter and how successfully they resolve them. It will introduce them to a step by step plan for solving problems, including ideas to generate possible solutions as well as decision making techniques.

By the end of the course delegates will be able to:

- Reflect on existing problem solving processes at work
- Define the terms problem and decision
- Outline a six step plan for solving problems
- Consider the steps in details, including how to implement the best solution and
review the outcome
- Apply the step processes to a workplace problem

Course Content

Session 1 - Reflection of past workplace problem solving practices. The six step plan for addressing complex problems: stating the aim, defining the problem
Session 2 - Gathering and interpreting information. Generating ideas brainstorming and mind maps. Preparing mind maps for problems
Session 3 - Decision making techniques decision trees, cause & effect diagrams, SWOT analysis, pros and cons. Review of outcomes
Session 4 - Application of the six point plan and associated techniques to a workplace issue

Course Starting: To be confirmed - - Location - To be confirmed