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Administration & Secretarial Courses
Managing Client Relationships
Course Code: 3982
How good is your customer experience? Is it great face to face but lacking on the telephone or via email?If so then why not take a look at our newest course, "Managing Client Relationships". This workshop looks at all aspects of relationships by phone, email and face to face. Learn about identifying milestones to cover, best practice and how to personalise for your business.
Course Content:
Demonstrate and share your own competence in basic customer care skills and techniques.Use relevant techniques to handle a variety of types of clients, including satisfied, angry and uncooperative clients.
Use complaints as an opportunity to enhance the relationship
Identify where your service lets your company reputation down
Be comfortable and able to handle compliments effectively
Avoid phrases and actions that can detract from superb service
Install an attitude of superb customer care in your Company
Look at the importance of strengthening relationships with customers
Look at your service through the eyes of your clients
Awarding Body:
Career Options:
Presentation SkillsProfessional Email & Letter Writing
Introductory Management Skills
Course Starting: To be confirmed - - Location - To be confirmed
Disclaimer:
This course information sheet describes courses and services offered by K College. Although great care has been taken in its compilation, it is for guidance only and does not form part of a contract with any individual and/or organisation. K College will take reasonable steps to provide courses and services in the manner described but reserves the right to modify or withdraw any courses or services. Some courses may not run if the College receives an insufficient number of enrolments. Please note that the fee and session information given above only applies to the academic year specified and is subject to change for subsequent years.
Errors and Omissions Excluded.
This course information sheet describes courses and services offered by K College. Although great care has been taken in its compilation, it is for guidance only and does not form part of a contract with any individual and/or organisation. K College will take reasonable steps to provide courses and services in the manner described but reserves the right to modify or withdraw any courses or services. Some courses may not run if the College receives an insufficient number of enrolments. Please note that the fee and session information given above only applies to the academic year specified and is subject to change for subsequent years.
Errors and Omissions Excluded.