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What do the levels mean?
Administration & Secretarial Courses
AAT
Apprenticeships
Higher Education
Level 1
Level 2
Level 3
- Business - BTEC Level 3 Extended Diploma
- Business BTEC Level 3 Subsidiary Diploma with AAT Certificate in Accounting Level 2
- Business with Financial Services Certificate BTEC Level 3 Diploma
- First Line Management - CMI Level 3 Certificate
- First Line Management - CMI Level 3 Diploma
- Medical Secretaries and Receptionist - Advanced Diploma AMSPAR Level 3
- Personal Assistant with Event Administration OCR/NCFE Level 3
- Personal Assistant with Legal Studies ILEX Level 3
Level 4
- Assessing the Marketing Environment - CIM Professional Certificate in Marketing (Unit 2) Level 4
- Essentials of Marketing - CIM Professional Certificate in Marketing (Unit 1) Level 4
- Marketing Information and Research - CIM Professional Certificate in Marketing (Unit 3) Level 4
- Stakeholder Marketing - CIM Professional Certificate in Marketing (Unit 4) Level 4
Level 5
Level 6
- Delivering Customer Value - CIM Professional Diploma in Marketing (Unit 2) Level 6
- Managing Marketing - CIM Professional Diploma in Marketing (Unit 3) Level 6
- Marketing Planning Process - CIM Professional Diploma in Marketing (Unit 1) Level 6
- Project Management in Marketing - CIM Professional Diploma in Marketing (Unit 4) Level 6
Management
Management Development
- Coaching Skills for Managers
- Conflict Resolution
- Delivering Effective Appraisals
- Effective Delegation
- Interviewing Skills
- Introductory Management Skills
- Managing Absenteeism
- Managing Stress
- Motivating the Team
- New to Team Leading
- People Management - New to Management
- Performance Management
- Prince 2 Foundation (Project Management)
- Stress Management
Organisational Development
Personal Development
- Assertiveness Skills
- Confidence Building
- Delivering Excellence in Customer Service
- Emotional Intelligence
- Facilitation Skills
- Managing Client Relationships
- Negotiation Skills
- Neuro-Linguistic Skills
- Planning Personal Development
- Planning your Personal Development
- Presentation Skills
- Problem Solving
- Professional Email and Letter Writing
- Report Writing
- Sales Skills
- Telephone Skills
- Time Management
